Shipping
We provide a shipping guarantee for our users. If we miss the delivery date (usually 30-40 days), we offer a full refund.
EYC offers a full refund if the order delays. It will be counted from the date that the package leaves EYC warehouse.
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In normal circumstances, more than 30 days.
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In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
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In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.
Please note that:
a. For orders shipped to the USA, European countries, New Zealand, Canada, EYC will refund if the total shipping time more than 30 days.
b. For orders shipped to South America, Middle East, India, Africa, EYC will refund if the total shipping time more than 60 days.
c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, EYC will not refund you.
You can check the delivery date on this page as a reference. The date is counted from the time a tracking number create.
Please note that, during the busy season, such as Black Friday, Cyber Monday, Christmas, etc, the date may be longer because of the massive packages and limited capacity of shipping companies. We will notify you in advance to protect your interest. Please check our refund policy for more details.
The guarantee does not apply if the following circumstances exist.
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We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc.
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We will not refund if the package is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
Refunds
1. Incorrect or Missing Products
EYC has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:
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Incorrect product
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Product with the wrong color, size, etc
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Product with a missing component
Please note that:
You don’t need to return the incorrect product. We will refund or resend the right one to you.
If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.
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2. Cancel Orders
Due to the particularity and uniqueness of print-on-demand products, once production is confirmed, all raw materials will be put into production and are irreversible. EYC will issue a full refund if a print-on-demand product is cancelled prior to production.
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We will not issue a refund if the print-on-demand product is being manufactured at the factory.
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3. Missing Packages
EYCoffers a full refund if the package is missing during the delivery.
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